Furniture retailers
Customer complaints, returns, repair assessments and coordinated after-sales solutions.
Retailer enquiries →FurnFix is back
Repair. Restore. Just like new.
Practical furniture repair and after-sales solutions for retailers, manufacturers, businesses and homeowners — supported by independent repair workshops.
Established in 2012. Relaunching with a streamlined repair network.
Homes & businessesFurniture repair enquiries
Retailers & manufacturersAssessment and after-sales support
Workshop partnersLong-term trade opportunities
THE FURNFIX WAY
Furniture care, handled properly.
Assess. Approve. Repair. Return.
Assess. Approve. Repair. Return.
01–04
Clear assessmentsUnderstand the job first
Repair coordinationFrom enquiry to return
Skilled workshopsMatched to the repair
BUILT AROUND YOUR NEEDS
- Retailers
- Manufacturers
- Businesses
- Homeowners
- Workshops
Who we help
One FurnFix. Solutions for every furniture market.
Choose the right service for your needs. Every market has a direct route to discuss repairs, after-sales requirements or partnership opportunities.
Manufacturers & brands
Warranty-related assessments, repair planning, rework and service coordination.
Manufacturer enquiries →Businesses & hospitality
Office seating, hotels, restaurants and larger commercial furniture repair programmes.
Business enquiries →Homeowners & customers
Upholstery, damaged chairs, couches, recliners and suitable furniture refurbishment.
Request a repair →Repair workshops
Long-term opportunities for experienced upholsterers and furniture repair specialists.
Partner with FurnFix →Our services
From a damaged chair to a complex after-sales issue.
FurnFix serves retailers, manufacturers, customers and repair workshops with practical, cost-conscious furniture repair solutions.
Furniture assessments
Damage reviews, practical repair recommendations and clear reporting to help make informed decisions.
Enquire about assessments →Upholstery & repairs
Assistance with seating, lounge suites, chairs, coverings, structural fixes and selected furniture refurbishment.
Request a repair →Retailer after-sales support
A coordinated repair pathway for customer complaints, furniture returns and warranty-related service requests.
Discuss a retail arrangement →Manufacturer support
After-sales coordination, assessment support and repair planning for furniture brands, importers and manufacturers.
Discuss manufacturer support →More of the FurnFix world
A more vibrant look at the kind of work and markets we serve.
From lounge suites and dining chairs to office seating, hospitality furniture and hands-on workshop repairs, FurnFix covers a broad range of repair needs.
More visual. Same FurnFix approach.
We’ve kept the structure and wording of the website intact, while adding more photography to bring the service offering to life.
- Retail, warranty and after-sales support
- Household upholstery and furniture repairs
- Business, hotel and hospitality furniture care
- Workshop craftsmanship and practical restoration work
Upholstery & stitching work
Suitable for sofas, chairs, recliners and selected soft-furnishing repairs.
Wood & frame restoration
Surface work, frame repairs and practical restoration where repair makes sense.
Residential furniture care
Household furniture can often be restored instead of replaced, subject to suitability.
Brands & manufacturers
Assessment support, rework and coordinated after-sales repair solutions.
Commercial & hospitality spaces
Dining, office, hospitality and public-area furniture often needs planned upkeep, repair coordination and dependable workshop support.
Every repair is different. Final repair methods, logistics and pricing depend on the item, damage, location and practicality of restoration.
For retailers & manufacturers
Dependable after-sales repair support.
Furniture stores, brands and manufacturers need a clear way to resolve damage, returns and warranty-related repair cases. FurnFix aims to coordinate assessments, quotations and suitable workshop repairs.
Whether you manage a store, a manufacturing facility or a customer-service team, we can discuss a repair process suited to your requirements.
Discuss an after-sales arrangement →✓
One service contactRoute furniture repair requests through a single coordination point instead of multiple unrelated providers.
✓
Consistent assessment & quotationsPractical pricing guidance, clear approvals and escalation when unusual or hidden damage is found.
✓
Repair before replacementIdentify suitable repair opportunities where restoring an item can be more sensible than replacing it.
✓
Workshop-based operationsRepairs are assigned based on suitability, quality, available capacity and total job cost — not distance alone.
How FurnFix works
A clearer route from problem to repair.
Designed to limit unnecessary site visits, avoid quotation confusion and keep every party informed.
01
Tell us about the damage
Share the furniture type, location and a clear description. Photos can be requested as part of the enquiry process.
02
Review & quote
We assess repair suitability and prepare an initial quotation using a structured repair approach. Exceptional jobs may need further checking.
03
Approve & arrange
After the agreed terms and pricing are accepted, we coordinate the inspection/collection and suitable workshop.
04
Repair & return
Work is completed at an appropriate workshop, reviewed and returned or made ready for collection as agreed.
Important: Residential furniture repairs are generally carried out off-site in approved workshops. Large-volume hotel, office or commercial work may qualify for on-site service after a safety and feasibility review. Service areas, collection charges and turnaround times are confirmed per job.
Repairers & upholsterers
Good at furniture repairs? Let's build something together.
FurnFix is expanding its network of capable upholstery and furniture repair workshops for long-term trade relationships. We agree clear trade rates and work categories with partners — not a bidding contest for every job.
If your workshop has the skills, tools and capacity, we'd like to learn what you do best.
Apply to join the network →WHAT WE LOOK FOR
✓Reliable upholstery or furniture repair workmanship
✓A suitable, safe and equipped workshop
✓Agreed trade rates and clear repair categories
✓Dependable lead times, communication and quality checks
✓A willingness to grow with repeat business
Common questions
Good to know.
A few details about how we approach repairs and enquiries.
Do you repair furniture at customers' homes?
Usually not. Residential and consumer repairs are normally completed at an approved workshop, where the right tools, materials and working conditions are available. On-site work is considered for suitable large commercial contracts only.
Can furniture retailers refer customer repairs?
Yes. We welcome enquiries from furniture stores, suppliers and manufacturers looking for a structured repair and after-sales support arrangement. Coverage and capacity are confirmed before accepting work.
How much does a repair cost?
That depends on the item, damage, materials, location and logistics. We aim to use consistent repair categories and clear quotations. Any exceptional work or hidden damage is communicated for approval before additional work proceeds.
Can FurnFix handle warranty claims?
We can discuss assessment and repair support for warranty-related requests. Whether an item is covered by a warranty remains subject to the retailer's or manufacturer's terms and authorisation.
Is FurnFix available across South Africa?
We're rebuilding a workshop partner network. Availability will vary by location and type of work, and we confirm service coverage before making commitments.
Let's talk
Tell us what needs fixing.
Whether you manage retail repairs, manufacture furniture, run a business, need a household repair or own a repair workshop, contact FurnFix here.
CALL FURNFIX DIRECTLY075 398 6924South Africa • Call, SMS or WhatsApp
For now, enquiries are handled directly while our online job-management system is being developed. The form alongside prepares a text message for you — it does not send data to a website server. You can also contact FurnFix directly on WhatsApp.
Make an enquiry
Select the type of enquiry, add the details and open your SMS app.